Keeping Your Employees' Needs In Mind When Having A New Phone System Installed In Your Business

If you own a business and you are in the market for a new phone system, you will want to take the necessary time in researching different models and features available before making a final decision on which type of system to install. Getting employees involved in the process is a good idea as they are the ones who will be using the system on a daily basis. Here are some tips to use to help your employees when switching over to a new phone system within your business.

Distribute A Survey To All Employees To Find Out Needed Features

It is best to ask employees which features they feel are needed to do their job each day. This way, selecting the right system will be a bit easier as those with unnecessary features can be eliminated from the list of prospects. Hand out a survey to employees asking them to describe their phone usage and which features are needed to do their specific job effectively. These lists can be evaluated and a master list can be constructed to compare with phone system feature choices available.

Obtain An Employee Training Session Before The System Goes Live

Before committing to a phone system, ask salespeople if they would be able to give your employees lessons on how to use the features properly. This can be done on a weekend, allowing the employees to play with the phones without risk of hanging up or transferring customers incorrectly. If your company receives weekend calls, it may be a good idea to have the system put on a call forwarding mode so customer needs can still be met while the employees are training to utilize the phone system. Have one person dedicated to answering the customer calls at this time.

Inform Customers Of The New System When Answering Phones

It is important that employees alert callers of the new system as soon as they greet them on the phone. This way, they will most likely be a bit understanding if a call gets cut off or transferred to the wrong department. This will make things easier on the employees as well, as they will be less likely to deal with disgruntled customers if they are made aware of the chance of a spotty phone call experience as soon as the phone is answered. Ask customers to call back if they are unable to reach their intended party.